Terms and conditions

Welcome to Vanelle Hair. By visiting our website or placing an order, you agree to these terms and conditions.

Please read these terms carefully before using our webshop.

This webshop is managed by Vanelle Hair. For questions about orders, products or these terms and conditions, please contact us at support@vanelle-hair.com.

If applicable, please fill in your official company name, address, company registration number or VAT number here.

We do our best to display our products as clearly and accurately as possible. However, product photos, colors, descriptions, and specifications may differ slightly from the actual product, for example due to screen settings or product updates.

Vanelle Hair reserves the right to adjust product information, prices, and availability at any time.

When you place an order, you will receive a confirmation by e-mail. This confirmation means that we have received your order.

We reserve the right to refuse or cancel an order, for example in case of incorrect price information, suspected misuse, stock problems, or incorrect customer data.

All prices on our webshop are displayed in the currency visible at checkout. Any shipping costs, taxes, or additional fees will be shown at checkout before you confirm the order.

Payment is made via the payment methods available in our checkout. An order will only be processed after successful payment.

We process and ship orders as quickly as possible. The estimated delivery time is displayed on the product page, in the checkout, or in our shipping policy.

Delivery times are indicative. Delays due to carriers, high volumes, holidays, customs, or circumstances beyond our control may occur.

You can return a product according to the conditions described in our return and refund policy.

Products must be returned unused, undamaged, complete, and in their original packaging, unless otherwise agreed with our customer service.

Our products come with a warranty against manufacturing defects, according to the terms and conditions applicable to the product in question.

The warranty does not cover damage resulting from misuse, normal wear and tear, impact or drop damage, water damage, customer modifications, or use contrary to instructions.

You may only use our website for lawful purposes. You are not permitted to misuse, disrupt, circumvent security, or copy content without permission for commercial purposes.

All texts, images, designs, logos, and other content on our website remain the property of Vanelle Hair or the respective rights holders.

Vanelle Hair is not liable for indirect damages, consequential damages, loss of data, loss of revenue, or damages resulting from incorrect product use or failure to follow instructions.

Our liability, to the extent permitted by law, is limited to the amount of the relevant order.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, such as malfunctions, strikes, transport problems, natural disasters, government measures, customs delays, or problems with suppliers.

We may amend these terms and conditions at any time. The most recent version is always available on this page.

The terms and conditions that apply at the time of your order will continue to apply to that order.

These general terms and conditions and agreements with Vanelle Hair are governed by the applicable law as determined by the competent legislation.

Any disputes will preferably first be resolved through mutual consultation.