Returns and Refunds Policy

You have the right to return your order within 30 days of receipt, as long as the product meets our return conditions.

To register a return, please contact us via our customer service. Always include your order number and the reason for return.

A return can only be accepted if the product is unused, undamaged, and complete. The product must be returned in its original packaging, including all accessories, manuals, and included parts.

Products that are damaged, incomplete, clearly used, or not carefully packaged may be refused or only partially refunded.

Send an email to support@vanelle-hair.com with your order number, name, and reason for return. Our customer service will then provide you with further instructions.

Do not return products without contacting us first. Returns without prior notification may not be processed correctly.

The cost of return shipping is at the customer's expense, unless the product is defective, damaged, or incorrectly delivered.

We recommend sending your return with track & trace. Vanelle Hair is not responsible for returns lost during transit.

Once we have received and inspected your return, you will receive a confirmation by email. If the return is approved, the purchase amount will be refunded via the original payment method.

The processing of a refund can take several business days, depending on your bank or payment provider.

Would you like to exchange a product? Please contact our customer service. Exchanges are only possible if the desired product is in stock.

If an exchange is not possible, you can return the product according to our return policy and place a new order if desired.

Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible at support@vanelle-hair.com.

Attach clear photos or videos of the issue and include your order number. This will help us assist you more quickly with a suitable solution.

We may refuse returns if the product is returned used, damaged, incomplete, or not in its original condition.

For hygienic reasons, products that have been used intensively or show clear signs of use may not always be fully refunded.