Privacy Policy

Vanelle Hair respects your privacy and handles personal data with care. In this policy, we explain what data we collect when you visit our webshop, place an order, or contact us.

By using our website, you agree to this privacy policy.

Among other things, we may process the following data:

• Name and contact details, such as email address, phone number and address
• Order and payment details
• Delivery information
• Communication with our customer service
• Website usage, cookies and technical data such as IP address, browser and device

We only use personal data when necessary for our services, including:

• Processing and delivering orders
• Handling payments, returns, and refunds
• Answering questions via our customer service
• Improving our website and service
• Sending emails you have subscribed to
• Complying with legal obligations

Payments are processed via secure payment providers. We do not store full payment card details ourselves. Payment information is processed according to the security standards of the payment provider used.

We only share personal data with parties when necessary for our webshop to function. This includes payment providers, shipping partners, email services, IT service providers, and Shopify as an e-commerce platform.

These parties may only use your data for the agreed-upon services and must handle your data carefully.

Our website uses cookies and similar technologies to ensure the website functions properly, to improve your shopping experience, and to gain insight into how our webshop is used.

Where necessary, we ask for your consent for the placement of non-essential cookies. You can adjust your cookie preferences via your browser settings or via the cookie banner on our website.

We do not store personal data for longer than is necessary for the purpose for which it was collected, unless we are legally obliged to retain certain data for a longer period, for example, for accounting and tax obligations.

You have the right to access, rectify, erase or object to certain processing of your personal data. You can also request a restriction of processing or transfer of your data.

Do you wish to exercise these rights? Please contact us at support@vanelle-hair.com.

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

We may amend this privacy policy from time to time. The most recent version is always available on this page. Check this page regularly if you wish to stay informed of any changes.