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Vanelle Hair is a premium beauty brand that aims to make hairstyling simpler, gentler, and more beautiful with tools that combine luxury, convenience, and results.

Tips and instructions for use can be found on our product pages, in our emails, and soon on our advice page. We recommend always checking the instructions provided with your product first.

Yes. Contact us via the support page or email us with your question. If applicable, include your hair type, desired result, and the product you're unsure about, so we can provide more tailored advice.

We stand for healthy styling, ease of use, and a premium at-home experience. No complicated routine, but beautiful results without unnecessary heat or hassle.

Currently, we mainly sell online. If products become available later through salons, partners, or pop-ups, we will communicate this via our website and newsletter.

Available payment methods are shown during checkout. These include common payment options such as card payment, Bancontact, iDEAL or other methods depending on your country.

Please contact us as soon as possible. If your order has not yet been processed or shipped, we will try to adjust it. Unfortunately, once a package has been shipped, we cannot always change it.

You can see the available shipping countries during checkout. We may expand our shipping options further.

This depends on your location and the chosen shipping method. After shipping, you will receive a track & trace link with the most up-to-date information.

The expected delivery time will be shown during checkout and in your shipping confirmation. Once your package is on its way, you can track its status using the track & trace link.

Sometimes it takes a while for the carrier to process the tracking information. Please check the link again later. If the status remains unchanged for a long time, please contact us.

First, check with your neighbours, housemates or a collection point. Still can't find your parcel? Please contact our support team and we will help you.

That depends on our return policy and your location. Always check the returns page for the most up-to-date information on return costs and conditions.

On our returns page, we explain step-by-step how to register a return, what conditions your return must meet, and how to send the package back.

Go to our returns page and follow the instructions. Once your request has been processed, you will receive further information about returning your order.

Once your return has arrived, we will inspect the product. We will then process your return as quickly as possible, in accordance with our return conditions.

Once your return has been approved, the refund will be processed using your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Exchanges are subject to availability and return conditions. In many cases, returning and reordering is the fastest solution.

Our products come with a warranty in accordance with statutory provisions and any additional warranty mentioned on the product page. Always keep your order confirmation.

Please contact our support team and include your order number, a brief explanation, and clear photos or videos of the problem. This will help us quickly assess the best solution.

If a product is temporarily out of stock, you can sign up for updates or follow our newsletter. We share new stock and launches there first.

Active discounts are shared on our website, in the sale bar or via our newsletter. We cannot always apply discounts retroactively to placed orders.

You will receive an email confirmation after placing your order. If you need a separate invoice, please contact our support team with your order number.

For collaborations, salons, or wholesale inquiries, please contact us via support. Briefly state who you are, where you sell, and which products you are interested in.

Contact our customer service. If your question is about an order, please include your order number so we can help you faster.